Riché M. Wiley

(252) 886-3169 Liberty, NC 27298

Highly talented, initiative-taking, and enthusiastic information security professional with over fifteen years of experience in a variety of professional work environments, eight of which were focused on management and training. Adept in all facets of operations to include quality, safety, information privacy/security, compliance, inventory management and ensuring that customers are satisfied with their experience.

Core Proficiencies

  • Training
  • Vendor Relations
  • Customer Service
  • Team Management

Work Experience

October 2017 – October 2018
Bar/Service Manager Taco Mac
Service and bar manager over 45 team members. Managed 100 rotating draught beer taps and maintained corresponding daily beverage menu. Maintained bar inventory, invoicing, and P&L. Reduced bar loss from an average of 9% to <2% over a six-month period. Maintained beverage vendor relationships with large distributors and local breweries. Ensured compliance with all ABC regulations. Taught craft beer focused classes to service and bar staff, as well as seasonal training on all aspects of restaurant operations.

August 2016 – July 2017
Assistant Manager Old Chicago Pizza and Taproom
Service and bar manager for over 45 bartenders, cocktail servers and waitstaff. Maintains Bar/FOH staff scheduling for proper coverage. Performs weekly inventory to track usage, variance, and loss. Finds creative ways to develop and coach staff to increase productivity and reach goals. Created incentive programs for staff to meet training and service goals. Successfully completed extensive 8-week direct management training with high marks.

October 2013 – August 2016
Assistant Manager Johnny Bull’s Steakhouse
Maintained product inventory, including: product ordering, dating and rotating product, and proper storage of perishables. Maintained sales records. Settled and posted credit card payments at the end of each shift. Hired/trained/scheduled employees. Managed time reporting and forwarded staff earnings to accountant to process payroll. Made daily bank deposits. Managed register/Point of Sale (POS) system including system updates and basic programming. Made recommendations to improve restaurant operations.

September 2009 – June 2014
DSD Receiving Wal-Mart
Maintained vendor relationships, and processed vendor claims, credits, and invoices. Maintained and check stock of vendor product. Checked in secure merchandise and time -sensitive items. Released truck deliveries. Out of date/damaged reclamation. Storage of perishable merchandise (maintained temperature/cold chain).

Department Manager
Managed multiple high sales-volume departments concurrently. Managed price changes and adjustments. Planned weekly/seasonal product features. Tracked product/department sales. Prepped departments for annual inventory.

Customer Service Manager
Managed customer questions and returns. Cashier change orders, pricing overrides, and price checks. Ran register audits, closing of registers and transfer of cash.

July 2008 – September 2009
EMT- Basic Eastern Medical Transport
Transported patients to and from medical facilities such as hospitals and dialysis centers. Maintained patient care reports. Monitored and logged patient vitals. Trained and certified in basic life support measures. Trained in HIPAA protection of PHI.

September 2007 – July 2008
Cashier King’s Korner Store
Key-holder (opened/closed store). Maintained sales logs. Maintained merchandise and stock. Kept petroleum sales records and pump logs. Operated sales register/POS and manual petroleum fuel pumps.

Volunteer and Activism Experience

Senior Citizens Center Adult Day Care Program Louisburg, NC
Assisted Adult Day Care staff with seniors who had developmental/intellectual disabilities, Alzheimer’s Disease, or dementia. Kept seniors company. Assisted with serving breakfast and lunch. Assisted with daily craft projects, read newspapers and books aloud, and assisted with simple tasks like helping seniors to their feet if they had difficulty standing.

Franklin Regional Medical Center Radiology Department Louisburg, NC
Assisted with patient transport, patient record filing, and answering phones/scheduling

Triangle Gay/Straight Alliance Network Triangle Area, NC
Activism Chair
Organized and directed activism efforts by the Network. Aided in efforts to recruit GSAs not already active in TGSAN. Coordinated with adult sponsors to organize monthly meetings with GSAs across the Triangle and NC, as well as to coordinate events with larger organizations, such as World AIDS Day in Durham, NC and a media training event with GLSEN in Dallas, TX.

NC State GLBT Organization Raleigh, NC
Vice President
Fought for a better atmosphere for LGBTQ students on NC State campus. Routinely petitioned for an LGBT center. Helped bring LGBTQ friendly entertainment to campus by encouraging the inclusion of LGBTQ artists in campus entertainment as well as organizing the campus event DragFest twice annually.

NC State Technician Op-Ed Writer Raleigh, NC
Wrote bi-weekly articles in NC State’s newspaper, Technician, with the goal of spotlighting injustice toward the LGBTQ community at NC State and LGBTQ activism in the Triangle.

Books for Prisoners Online Project
Regularly donates and advocates for the importance of prisoners’ access to books, both from a mental health standpoint and as an educational and rehabilitation aid. Fundraises annually to support Books for Prisoners initiatives in local prisons as well as prisons across the country.

Triad Health Project Greensboro, NC
Assists with Ron Johnson Walk/Red Ribbon Week annually, both by helping with fundraising prior to the event and by participating in the walk. Assisted with open-sided tent-building during COVID-19, to allow THP to continue feeding warm meals to those in need during the pandemic in an environment that allows social distancing. Regularly volunteers personal time on weekends to raise funds for Triad Health Project, which helps provide individuals fighting HIV/AIDS with much needed food, toiletries, medication, and/or housing.
2020- Current
Guilford Technical Community College – Jamestown, NC

In Progress: AAS – Information Technology: Security and Data Assurance

In Progress: Certificate – Cyber Crime and Digital Forensics

2005 – 2007
North Carolina State University – Raleigh, NC

2003 – 2005
North Carolina School of Science and Mathematics – Durham, NC
Dr. Carol S. O’Dell
Former VP Institutional
Research and Effectiveness,
Georgia Military College

Pre-Calculus Professor
NC School of Science
and Mathematics, 2005

Greg Ryan
General Manager

General Manager
Old Chicago Pizza and
Taproom, 2016-2017

Jeffrey Bombell
Senior Manager,
Investors Title Insurance

Friend and Mentor, 2014 –
SERV Safe Food Protection

Cicerone Level 1
Certified Beer Server
Certification No. 470739

In Progress:
TestOut PC Pro
CompTIA Network+
CompTIA Security+
CompTIA A+

CompTIA PenTest +
Certified Ethical Hacker
Associate of (ISC)²/CISSP
Annual Research Symposium
NC School of Science and Mathematics, 2005

Invited to present research completed while visiting the Office of the Chief Medical Examiner for the State of North Carolina at UNC Hospital