Riché M. Wiley
(252) 886-3169 rmwiley@gtcc.edu Liberty, NC 27298
Highly talented, initiative-taking, and enthusiastic information security professional with over fifteen years of experience in a variety of professional work environments, eight of which were focused on management and training. Adept in all facets of operations to include quality, safety, information privacy/security, compliance, inventory management and ensuring that customers are satisfied with their experience.
Core Proficiencies
- Training
- Vendor Relations
- Customer Service
- Team Management
Work Experience
| October 2017 – October 2018 |
| Bar/Service Manager Taco Mac |
| Service and bar manager over 45 team members. Managed 100 rotating draught beer taps and maintained corresponding daily beverage menu. Maintained bar inventory, invoicing, and P&L. Reduced bar loss from an average of 9% to <2% over a six-month period. Maintained beverage vendor relationships with large distributors and local breweries. Ensured compliance with all ABC regulations. Taught craft beer focused classes to service and bar staff, as well as seasonal training on all aspects of restaurant operations. |
| August 2016 – July 2017 |
| Assistant Manager Old Chicago Pizza and Taproom |
| Service and bar manager for over 45 bartenders, cocktail servers and waitstaff. Maintains Bar/FOH staff scheduling for proper coverage. Performs weekly inventory to track usage, variance, and loss. Finds creative ways to develop and coach staff to increase productivity and reach goals. Created incentive programs for staff to meet training and service goals. Successfully completed extensive 8-week direct management training with high marks. |
| October 2013 – August 2016 |
| Assistant Manager Johnny Bull’s Steakhouse |
| Maintained product inventory, including: product ordering, dating and rotating product, and proper storage of perishables. Maintained sales records. Settled and posted credit card payments at the end of each shift. Hired/trained/scheduled employees. Managed time reporting and forwarded staff earnings to accountant to process payroll. Made daily bank deposits. Managed register/Point of Sale (POS) system including system updates and basic programming. Made recommendations to improve restaurant operations. |
| September 2009 – June 2014 |
| DSD Receiving Wal-Mart |
| Maintained vendor relationships, and processed vendor claims, credits, and invoices. Maintained and check stock of vendor product. Checked in secure merchandise and time -sensitive items. Released truck deliveries. Out of date/damaged reclamation. Storage of perishable merchandise (maintained temperature/cold chain). |
| Department Manager |
| Managed multiple high sales-volume departments concurrently. Managed price changes and adjustments. Planned weekly/seasonal product features. Tracked product/department sales. Prepped departments for annual inventory. |
| Customer Service Manager |
| Managed customer questions and returns. Cashier change orders, pricing overrides, and price checks. Ran register audits, closing of registers and transfer of cash. |
| July 2008 – September 2009 |
| EMT- Basic Eastern Medical Transport |
| Transported patients to and from medical facilities such as hospitals and dialysis centers. Maintained patient care reports. Monitored and logged patient vitals. Trained and certified in basic life support measures. Trained in HIPAA protection of PHI. |
| September 2007 – July 2008 |
| Cashier King’s Korner Store |
| Key-holder (opened/closed store). Maintained sales logs. Maintained merchandise and stock. Kept petroleum sales records and pump logs. Operated sales register/POS and manual petroleum fuel pumps. |
Volunteer and Activism Experience
| 2004 |
| Senior Citizens Center Adult Day Care Program Louisburg, NC |
| Assisted Adult Day Care staff with seniors who had developmental/intellectual disabilities, Alzheimer’s Disease, or dementia. Kept seniors company. Assisted with serving breakfast and lunch. Assisted with daily craft projects, read newspapers and books aloud, and assisted with simple tasks like helping seniors to their feet if they had difficulty standing. |
| 2005 |
| Franklin Regional Medical Center Radiology Department Louisburg, NC |
| Assisted with patient transport, patient record filing, and answering phones/scheduling |
| 2004-2005 |
| Triangle Gay/Straight Alliance Network Triangle Area, NC |
| Activism Chair |
| Organized and directed activism efforts by the Network. Aided in efforts to recruit GSAs not already active in TGSAN. Coordinated with adult sponsors to organize monthly meetings with GSAs across the Triangle and NC, as well as to coordinate events with larger organizations, such as World AIDS Day in Durham, NC and a media training event with GLSEN in Dallas, TX. |
| 2005-2006 |
| NC State GLBT Organization Raleigh, NC |
| Vice President |
| Fought for a better atmosphere for LGBTQ students on NC State campus. Routinely petitioned for an LGBT center. Helped bring LGBTQ friendly entertainment to campus by encouraging the inclusion of LGBTQ artists in campus entertainment as well as organizing the campus event DragFest twice annually. |
| 2005-2006 |
| NC State Technician Op-Ed Writer Raleigh, NC |
| Wrote bi-weekly articles in NC State’s newspaper, Technician, with the goal of spotlighting injustice toward the LGBTQ community at NC State and LGBTQ activism in the Triangle. |
| 2006-Current |
| Books for Prisoners Online Project |
| Regularly donates and advocates for the importance of prisoners’ access to books, both from a mental health standpoint and as an educational and rehabilitation aid. Fundraises annually to support Books for Prisoners initiatives in local prisons as well as prisons across the country. |
| 2015-Current |
| Triad Health Project Greensboro, NC |
| Assists with Ron Johnson Walk/Red Ribbon Week annually, both by helping with fundraising prior to the event and by participating in the walk. Assisted with open-sided tent-building during COVID-19, to allow THP to continue feeding warm meals to those in need during the pandemic in an environment that allows social distancing. Regularly volunteers personal time on weekends to raise funds for Triad Health Project, which helps provide individuals fighting HIV/AIDS with much needed food, toiletries, medication, and/or housing. |
| Education |
| 2020- Current Guilford Technical Community College – Jamestown, NC In Progress: AAS – Information Technology: Security and Data Assurance In Progress: Certificate – Cyber Crime and Digital Forensics 2005 – 2007 North Carolina State University – Raleigh, NC 2003 – 2005 North Carolina School of Science and Mathematics – Durham, NC |
| References |
| Dr. Carol S. O’Dell odellc@nfcc.edu Former VP Institutional Research and Effectiveness, Georgia Military College Pre-Calculus Professor NC School of Science and Mathematics, 2005 Greg Ryan greg.s.ryan@gmail.com General Manager General Manager Old Chicago Pizza and Taproom, 2016-2017 Jeffrey Bombell jbombell@invtitle.com Senior Manager, Infrastructure Investors Title Insurance Friend and Mentor, 2014 – |
| Certifications |
| SERV Safe Food Protection Manager Certification Cicerone Level 1 Certified Beer Server Certification No. 470739 In Progress: TestOut PC Pro CompTIA Network+ CompTIA Security+ CompTIA A+ CompTIA CySA+ CompTIA PenTest + CompTIA CASP+ Certified Ethical Hacker Associate of (ISC)²/CISSP |
| Achievement |
| Annual Research Symposium NC School of Science and Mathematics, 2005 Invited to present research completed while visiting the Office of the Chief Medical Examiner for the State of North Carolina at UNC Hospital |